Responsible Gaming

PrimeScratchCards is committed to supporting a Responsible Gaming environment on our Website.
We take the issue of responsible gaming very seriously and are dedicated to providing a responsible gaming service for all our players. We want you to have fun and enjoy your online experience with PrimeScratchCards while enabling you to gamble responsibly at all times. For millions of people games are a form of entertainment, but for some individuals who may have gambling problems, it can be like a liquor store for an alcoholic. We suggest the following guidelines to gambling responsibly:
    Please try and establish limits for purchasing, wagering and losses before you commence gambling.
  • Gambling is not advised if it interferes with your daily responsibilities.
  • Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
  • Gambling is not advisable if you are attempting to make up for any prior losses.
  • You are of the legal age to gamble in your jurisdiction.
Some signs to detect the potential risks of gambling;
  • You play to escape from reality
  • You play to solve your economic problems
  • You are not able to stop playing, regardless of whether you won or lost
  • You play until you lost all the money available
  • You neglect your family to play
To ensure you enjoy your online experience with PrimeScratchCards and stay in control of your gaming, we provide members with a range of options to assist them to gamble responsibly as follows: Self-Exclusion FOR NON-UK PLAYERS ONLY the Company will close any account if a User contacts one of our trained operators. Alternatively, a User may simply set a cooling off period in his/her PrimeScratchcards.com account which will automatically suspend the Player Account for 1/3/6 months or until the User wishes to resume gambling responsibly. In addition, the Company enables you to self-exclude for an unlimited time by simply contacting one of our trained operators. Please notice that if you choose to exclude yourself permanently, your account will be disabled and any cashable funds in your account will be refunded to you. Please note that if you decide to shorten or remove your self-exclusion period, it will be applied 7 days after your request. If you decide to increase the self-exclusion period, the change will take effect immediately. FOR UK PLAYERS the Company will close any account if a User contacts one of our trained operators. Alternatively, a User may simply set a self exclusion period which will suspend the Player Account for at least 6 months and up to indefinitely by contacting one of our trained operators. Please notice that if you choose to exclude yourself, your account will be disabled and any cashable funds in your account will be refunded to you. Please note that if you decide to gamble with us again after the end of your selected self exclusion period you must notify one of our operators and your account will be available for use no sooner than 24 hours after your request. If you decide to increase the self-exclusion period, the change will take effect immediately. If You chose to self-exclude You should consider self-excluding from any other online gaming operators which You hold an account with. Personal limits  -  We at PrimeScratchcards.com believe that having fun whilst playing on our website is of the utmost importance, and we are happy to help you set your own limits and free your mind from all worries. Use the NGI Services as you wish by limiting your deposit amounts on a daily or weekly basis. Setting deposit limit can be done by the user from the responsible gaming tab in the lobby. You may also choose to set a limit on the amount you may wager or on the losses you may incur within a day, by simply contacting one of our trained operators via chat. You may change or revoke the limit at any time. Please note that if you decide to increase or revoke your personal limits, the new limit will be applied 7 days after your request. If you decide to reduce the personal limits, the change will take effect immediately. FOR UK PLAYERS - Please note that if you decide to increase or revoke your personal limits, the new limit will be applied 24 hours after your request, and subject to your confirmation. Session Time Limit  -  PrimeScratchcards.com gives you the option to set a limit on the duration of game play within one session. If you would like to set your session limit, please contact one of our trained operators via chat. Reality check  -  If you have been logged into PrimeScratchcards.com for a period of 1 hour, a system message will appear informing you of the amount of time you have been playing for and the amount you have won and bet during this time. You will have the option to continue playing or to stop. FOR UK PLAYERS – Activating the reality check functionality can be done via the ‘Reality Check’ section in the ‘Responsible Gaming’ settings page or by contacting our support team. It is possible to set your own preferred frequency for this message. Access to Account History  - Users can easily access their full deposit history on our Website at any time through the "My Account" section of their account. Staff Training  - All of our Customer Service staff are aware of our Responsible Gaming policies and are trained to respond accordingly if any issue comes to their attention, and will provide account and cashier information upon request by a User in order to further assist such User to gamble responsibly on our Website.

Getting Further Help:
There are many organizations that can provide support and assistance to individuals who develop a problem with gambling. If at any time you recognize that you cannot control your gaming behavior, and cannot enjoy our Website in a safe and responsible manner, we strongly recommend that you immediately contact one of the following professional organizations for professional guidance: Gambling Therapy Helpline Gamblers Anonymous Helping Hand/IGC Gambleaware (UK) You can also use the following software which will stop Your computer from accessing online gambling websites: Cyber Patrol We encourage you to PLAY RESPONSIBLY at PrimeScratchCards and free your mind. As always our support team will be glad to answer any further questions, just click on  Contact Us

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Copyright 2014- All Rights Reserved. Prime ScratchCards is a brand owned by Prime Online LTD, a company incorporated under the laws of British Virgin Islands whose registered office is at Road Town, Drake Chambers, Tortola, 3321 British Virgin Islands. The games on this website are powered and operated by Aspire Global International limited., a Malta based company with registration number C42296 and having registered office at 135, High street, Sliema SLM 1549, Malta, which is a fully licensed operator under the Remote Gaming Regulations of Malta (MGA/CL1/408/2007 - issued on the 17 August 2009, MGA/CL1/876/2013 - issued on the 19 September 2013, MGA/CL1/1000/2014 - issued on the 20 August 2014, MGA/CL1/1142/2015 issued on the 26th January 2016, MGA/CL1/1174/2016 issued on the 26th May 2016, MGA/CL1/1226/2016 issued on the 25th November 2016) and regulated by the Malta Gaming Authority.
In the Great Britain only, the games on this website are operated by AG Communications Limited, a Malta based company with registration number C48328 and having registered office at 135, High street, Sliema SLM 1549, Malta, which is licensed and regulated by the United Kingdom Gambling Commission (Remote Gaming License Number 000-039483-R-319409-001).
The current status of operator’s license can be found at: secure.gamblingcommission.gov.uk.
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