Help

At PrimeScratchCards we believe in "CARE" - Customers Are Really Everything. That's why we've made our Help section as easy and simple as possible. Please choose one of the issues below and review some of the Frequently Asked Questions (FAQ'S) that we have compiled for you:
  1. Games Information
  2. Deposit
  3. Cash Out
  4. Submit Documentation
  5. Technical Problems
  6. Bonus Policy
  7. The History of Scratch Cards
  8. Forgot Your Password
  9. Frequently Asked Questions (F.A.Q)
If you have any questions or concerns, please do not hesitate to contact the PrimeScratchCards team, Just click on Contact Us

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PrimeScratchCards.com is leading the online scratch cards market; also known as Lottery Scratch Off Tickets or instant win games. PrimeScratchCards offers instant win prizes of up to €1,000,000 per card with more than 150 unique amazing scratch card games, including amongst others, the 'classic' scratchcard and our unique 3WOW! game where you can win up to €1,000,000 in ONE SECOND. Our PrimeScratchcards team are committed to 'Customer Care' - our customers really are our business and we ensure that we offer top of the line customer service at all times including: chat, phone and email support available every day from 8:00 to 01:00 CET, fast payouts and a very rewarding VIP program. Get started today and take advantage of our welcome offer of 120 free cards on your first 3 deposits + 100% deposit bonus. Special offer using a promo code of 20 FREE Scratch Cards Bonus no Deposit for new players (with promo code only). Try your luck and Win Money Online Instant Scratch Card Games and huge jackpots!

Copyright 2014- All Rights Reserved. Prime ScratchCards is a brand owned by Prime Online LTD, a company incorporated under the laws of British Virgin Islands whose registered office is at Road Town, Drake Chambers, Tortola, 3321 British Virgin Islands. The games on this website are powered and operated by Aspire Global International limited., a Malta based company with registration number C42296 and having registered office at 135, High street, Sliema SLM 1549, Malta, which is a fully licensed operator under the Remote Gaming Regulations of Malta (MGA/CL1/408/2007 - issued on the 17 August 2009, MGA/CL1/876/2013 - issued on the 19 September 2013, MGA/CL1/1000/2014 - issued on the 20 August 2014, MGA/CL1/1142/2015 issued on the 26th January 2016, MGA/CL1/1174/2016 issued on the 26th May 2016, MGA/CL1/1226/2016 issued on the 25th November 2016) and regulated by the Malta Gaming Authority.
In the Great Britain only, the games on this website are operated by AG Communications Limited, a Malta based company with registration number C48328 and having registered office at 135, High street, Sliema SLM 1549, Malta, which is licensed and regulated by the United Kingdom Gambling Commission (Remote Gaming License Number 000-039483-R-319409-001).
The current status of operator’s license can be found at: secure.gamblingcommission.gov.uk.
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