At Prime ScratchCards our aim to is to make your visit "SAFE" - Safe And Fun Experience.
We want you to enjoy the entertainment that the site provides but above all we want you to be sure that your money is in SAFE hands.
Security and confidence are the two most important functions that Prime ScratchCards delivers, and we support this with our dedicated 24 hour customer delivery team, to make sure that what we say we will deliver happens. For more assistance please click on "Contact Us".
1. Login problems:
2. Disconnection while playing.
3. System requirements for your computer.
4. About Macromedia Flash software
Forgot your Password and/or Username
Your Prime ScratchCards Account Password and Username are the ones that you have chosen. An email had been send to you from Prime ScratchCards support Team at the day you opened your Prime ScratchCards account. Please check if this email is still in your mail box. Another way to get your Password is by clicking on the Forgot Password link in the Login Screen. You will be asked to enter your Username and Email (please make sure to write your Email address as the one you registered when you opened your Prime ScratchCards account. An Email will be send to you with your Prime ScratchCards Password.
In a case that you forgot your Username too, Please send an Email to support@PrimeScratchCards.com from the e-mail address registered in the Prime ScratchCards website, with the following details verification: Your first and last name, Billing address in full, street, city, state, zip code, country and your payment method including the last 4 digits on it.
All details should be as given when you opened your Prime ScratchCards account.
Error message "Username and Password not found"
The problem is likely that you are attempting to login to Prime ScratchCards with wrong Username and/or Password. Please read the "Forgot your Password and/or Username" section.
Disconnection while playing
Unfortunately, communication problems over the Internet may cause sudden disconnections. We have designed our Interactive System to cope with such incidents in a manner that protects our Members from unjustifiable loss.
Prime ScratchCards's Disconnection Policy states that: Any card purchased by a Player, but was not used by that Player for any reason whatsoever, including technical failure, will be played automatically by the Interactive System on behalf of that Player. The outcome of that Play will be updated automatically into the Player's balance. When logging in the next time, by clicking on the "Game History" button, the player can see the outcome of the relevant Card.
System requirements for your computer
Presently, Prime ScratchCards's Website performs with Microsoft Windows Operating Systems Version 95 and above; Flash version 6 or above. Prime ScratchCards does not support Windows 3.XX or Web TV. For optimal results, set your monitor to 600 X 800 pixels and high color (16 bit) or more.
Cookies need to be enabled
You will need to enable cookies to view this webpage. We do not use cookies to store your personal information. However, we do use session-cookies to keep track of your login state (as a security precaution and to protect your privacy, if you have not performed a session activity within a couple of minutes you will be logged out).
If you are unsure how to enable cookies please Click Here
About Macromedia Flash software
Prime ScratchCards Team wants you to have the best online Scratchcard games experienced. With Macromedia Flash software we can give you the best. The Macromedia Flash Player is installed on 97% of Internet-enabled desktops worldwide. To install now Macromedia version 7 click here
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